Customer satisfaction often comes down to one very simple question: Would you recommend the company or not?
If you listen to the people who know us best—the ones who have traveled with us—that answer is a resounding yes. You only need to see the comments and feedback that we receive to understand how impactful our programs are.
And, we take it further. We strive to make sure all our consumers are eager to recommend our company. That is why we have adopted Net Promoter as an independent measure to ensure that we are consistently making our consumers happy.
Net Promoter is more than a simple measurement. It’s an entire process that allows us to listen to our consumers and then analyze and apply their feedback to continually improve our programs.
Developed by Satmetrix, Bain & Company, and Fred Reichheld, this discipline has been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty.
We consistently receive high ratings for our educational travel programs. Our latest net promoter score (NPS) of 65.1% for our programs puts us in the same league as Amazon, eBay, Harley-Davidson, Costco, and Dell—which operate at NPS efficiency ratings of 50 to 80%. In
recent findings from Net Promoter, we rank higher than Jet Blue (60%), Southwest Airlines (59%), Google (53%), and Facebook (52%).
So, when you are wondering if you should be a part of a People to People Ambassador program, make sure you listen to those who have traveled with us. They know us best—and they are the reason our programs keep getting better and better.
